FMEA Help / Support

Your First Place To Go

Online Help & Manuals

  • Within the APIS IQ-Software you can select the menu item “Help | Contents…”
  • You can also download the APIS IQ-Software manual in the download section “Reference Documents” for free.

Further help

Please note that support beyond the installation is only possible with a maintenance contract; the ideal supplement to our APIS IQ-Software.

The maintenance contract includes the following services:

  • Support Service – Our support staff will promptly answer your questions concerning the application via telephone or e-mail, and will give you helpful information on how you can work with the software more efficiently.
  • Service Packs – Usually released once every quarter, our software is in constant development in order to meet the requirements of our customers.
  • New Software Releases – About every 3 years, we release new software with comprehensive revisions of functionality and adjustments to new QM guidelines.
  • Maintenance customer-only features – functionalities which during the life span of a major version are only available to maintenance customers


If you have further questions and/or need to gather information concerning maintenance contracts, our sales department will be glad to get in touch with you.

Support APIS Informationstechnologien GmbH

Please send remarks and questions to support@apis.de, or you can contact our Support Team by phone at +49 (0)9482 94 15 – 42.

Our support team is available to help you with your questions during our office hours.
Office hours: Monday – Thursday: 08.30-12.15 and 12.45-17.00 , Friday 08.30-12.15 and 12.45-16.00, Central European Time(CET)

Support APIS North America, LLC

Please send remarks and questions to info@apis-iq.com or you can contact our Support Team by phone at +1 .800.470.8970

Our support team is available to help you with your questions during our office hours. 

Office hours: Monday – Friday: 09:00 – 17:00 Eastern Time (ET)

Please be prepared to provide your license number. You can find it in the APIS IQ-Software in the menu “Help | About…”.

Questions Regarding Licenses or Customer Data

If you have any questions regarding licenses or customer data, please e-mail customerservice@apis.de, or you can contact our Customer Service Department at +49 (0)9482 94 15 – 0.