FMEA Help / Support

Your First Place To Go

Online Help & Manuals

  • Within the APIS IQ-Software you can select the menu item “Help | Contents…”
  • You can also download the APIS IQ-Software manual in the download section “Reference Documents” for free.

Further help

Please note that support beyond the installation is only possible with a maintenance contract; the ideal supplement to our APIS IQ-Software.

The maintenance contract includes the following services:

  • Support Service – Our support staff will promptly answer your questions concerning the application via telephone or e-mail, and will give you helpful information on how you can work with the software more efficiently.
  • Service Packs – Usually released once every quarter, our software is in constant development in order to meet the requirements of our customers.
  • New Software Releases – About every 3 years, we release new software with comprehensive revisions of functionality and adjustments to new QM guidelines.
  • Maintenance customer-only features – functionalities which during the life span of a major version are only available to maintenance customers

If you have further questions and/or need to gather information concerning maintenance contracts, our sales department will be glad to get in touch with you.

Support APIS Informationstechnologien GmbH

Please send remarks and questions to, or you can contact our Support Team by phone at +49 (0)9482 94 15 – 42.

Our support team is available to help you with your questions during our office hours.
Office hours: Monday – Thursday: 08.30-12.15 and 12.45-17.00 , Friday 08.30-12.15 and 12.45-16.00, Central European Time(CET)

Support APIS North America, LLC

Please send remarks and questions to or you can contact our Support Team by phone at +1 .800.470.8970

Our support team is available to help you with your questions during our office hours. 

Office hours: Monday – Friday: 09:00 – 17:00 Eastern Time (ET)

Please be prepared to provide your license number. You can find it in the APIS IQ-Software in the menu “Help | About…”.

Questions Regarding Licenses or Customer Data

If you have any questions regarding licenses or customer data, please e-mail, or you can contact our Customer Service Department at +49 (0)9482 94 15 – 0.

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