FMEA Help / Support
Your First Place To Go
Online Help & Manuals
- Within the APIS IQ-Software you can select the menu item “Help | Contents…”
- You can also download the APIS IQ-Software manual in the download section “Reference Documents” for free.
Please note that support beyond the installation is only possible with a maintenance contract; the ideal supplement to our APIS IQ-Software.
- Support Service – Our support staff will promptly answer your questions concerning the application via telephone or e-mail, and will give you helpful information on how you can work with the software more efficiently.
- Service Packs – Usually released once every quarter, our software is in constant development in order to meet the requirements of our customers.
- New Software Releases – About every 3 years, we release new software with comprehensive revisions of functionality and adjustments to new QM guidelines.
- Maintenance customer-only features – functionalities which during the life span of a major version are only available to maintenance customers
Support APIS Informationstechnologien GmbH
Please send remarks and questions to firstname.lastname@example.org, or you can contact our Support Team by phone at +49 (0)9482 94 15 – 42.
Office hours: Monday – Thursday: 08.30-12.15 and 12.45-17.00 , Friday 08.30-12.15 and 12.45-16.00, Central European Time(CET)
Support APiS North America, LLC
Please send remarks and questions to email@example.com or you can contact our Support Team by phone at +1 .800.470.8970
Office hours: Monday – Friday: 09:00 – 17:00 Eastern Time (ET)
Please be prepared to provide your license number. You can find it in the APIS IQ-Software in the menu “Help | About…”.
Questions Regarding Licenses or Customer Data
If you have any questions regarding licenses or customer data, please e-mail firstname.lastname@example.org, or you can contact our Customer Service Department at +49 (0)9482 94 15 – 0.